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IT Support Engineer

We are looking for IT Support Engineer to join our applicational support team, working collaboratively with team members to ensure swift resolution of customer problems and to maximize the customer success. We value expertise, flexibility and the ability to work as a team in a globalized multi-cultural environment.

Requirements:

  • BSc/MSc degree on Computer Science or Software Engineering.
  • 3 years’ experience in the field
  • Excellent Portuguese and English skills

Main Responsibilities:

  • Track logged issues through to resolution, within agreed time limits
  • Prioritize and manage several open issues at one time
  • Diagnose and troubleshoot technical issues
  • Research, investigate and identify solutions to issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Provide prompt and accurate feedback to customers
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of wiki, notes and manuals

Competencies:

  • Software Engineering Expert
  • Java or .Net Expertise
  • SQL Expertise
  • IT Architecture and Design
  • General Programming Knowledge (e.g. from Java to Python, SQL to BASH scripting)
  • Ability to diagnose and troubleshoot technical issues
  • Familiarity with remote desktop applications and help desk software
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical and functional help, both written and verbal

Extra Credit:

  • Immediate Availability
  • Fluency in one or more of the following languages: Spanish, French, and German
  • Knowledge of industry best-practices: ITIL, Six Sigma, SOX, PMI, ISO9001.

Location:

  • Lisbon, Portugal

To apply:

Please, send us your CV to Este endereço de email está protegido contra piratas. Necessita ativar o JavaScript para o visualizar. with the reference "IT Support Engineer".